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Archive for the 'Business Operations' Category

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Hotels – Trademark infringement is serious business

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Posted on 02.08.11 by VIP Hotel Insurance 10:29 am

Call it a sweet place to stay, but don’t call it Hershey.

That’s the word from Hershey, PA-based Hershey Entertainment & Resorts Company, which is suing the Radisson hotel chain for what the company claims is trademark infringement. The alleged infringement occurred when Radisson renamed one of its hotels last year, changing from Radisson Penn Harris to Radisson Harrisburg Hershey. Hershey claims it has exclusive rights to use the name Hershey in connection with “other goods and services, hotel, lodging and resort facility services.” Hershey contends that the Radisson is trying to trick travelers and damage the Hershey brand because it’s not in Hershey.  The hotel is located approximately 14 miles west of Hershey.

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Hotels: Protect Your Water-Based Sprinkler System from Freeze up

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Posted on 09.02.11 by VIP Hotel Insurance 3:53 pm

Almost every state in the country has been experiencing below freezing weather this year.  The mid-west and northeast states have been hit hard by the freezing weather. These states are used to this type of winter weather.  The southern states, such as Tennessee, Georgia, North Carolina and South Carolina are normally immune to the long periods of freezing weather.  Not so during the winter of 2010 and 2011.

A freeze up condition of your sprinkler system can cause an obstruction that will prevent the sprinkler system from working properly.  The sprinkler piping could also burst and cause extensive water damage to your building and contents.  

The following are a few precautions you can take to help prevent the freezing of water-based sprinkler systems:  Read the rest of this entry »

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How ill will the hotel industry become?

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Posted on 27.07.10 by DeAnne Clifton 11:41 am

Nationally, 70% of all industries offer health care benefits. In the hospitality industry, only 40% offer the same.  How will the new health care plan impact hotels, restaurants, and their bottom line?That 2009 wasn’t the best of years for the hotel industry is an understatement. According to at least one published report, it was the worst since 1932 in terms of revenue decline. And the expenses are still there, if not mounting. The largest price tag to hotels – labor costs. They take up nearly 33 percent of revenue and nearly 46 percent of operating costs.

The good news is labor costs are arguably some of the easiest expenses to control. That is, until the emergence of national health care reform.  While the legislation is aimed at reducing the rate of inflation within the health care system, the costs of bringing more employees under the health care umbrella could be significant.

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The Oil Spill and Hotel Guarantee Programs

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Posted on 04.06.10 by VIP Hotel Insurance 5:17 pm

As oil from the Gulf of Mexico’s spill inched toward land, hotels along the Gulf became increasingly nervous. By the beginning of June, hotels were already reporting higher cancellation rates and more vacancies during peak season than ever. Amid increasing media coverage and high speculation on not if, but when the oil would make landfall, two hotels in Key West made a pre-emptive move – they are offering guests a clean beach guarantee.

Both the Casa Marina Resort Reach Resort in Key West have seen a 50-percent drop in reservations after the announcement of oil balls found on area beaches. Despite the oil being from some other source, the media coverage was such that travelers are avoiding Gulf resorts.  It’s why the hotels have decided to offer the guarantee, which promises to refund hotel room rates and taxes (minus any food and beverage charges) should the oil slick somehow reach the shores and cause damage. They’ll also waive their standard 72-hour cancellation policy should any oil-related event occur.

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The Devil is in the Details – Guest Expectations

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Posted on 14.05.10 by VIP Hotel Insurance 1:11 pm

On a recent trip, a friend stayed at a large hotel chain in a metro area. Her stays at this hotel chain have always been good, so she was confident in her choice.

So it surprised her when the little things bothered her. Like the bathroom door – if the toilet lid was down, the door didn’t clear the seat. Odd. Even more odd was the wasted space right outside the bathroom – a huge closet that opened on both sides. Unnecessary given the tight quarters in the bathroom. The amenities she was used to were there, but the breakfast times were odd. She had to be up at 7 to make it to breakfast before 8:30. On a Sunday.

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